SAP Knowledge Base Article - Public

2680769 - LMS: Incorrect IQ Report

Symptom

IQ report downloaded from LMS UI is related to a different LMS instance.

Environment

SAP Succesfactors Learning

Reproducing the Issue

  1. Access Learning Adminstration
  2. Go to System Admin > Environment
  3. Click 'Download IQ report'
  4. Check the content of the pdf file and notice that in 'SuccessFactors LMS Product Installation Details', the Schema Name is pointing to another LMS instance.

Cause

The instance was refreshed, hence the IQ report was overwritten with the IQ report of the source instance.

Resolution

Contact SAP Customer Support to request for replace the current report with the correct IQ report into your instance.

See Also

KBA 2415748 - How to obtain an Installation Qualification (IQ) Report

*Note for Product Support team: please, check the Internal Memo.

Keywords

IQ report, installation, report, LMS, wrong, schema, tenant, refresh, environment , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions