SAP Knowledge Base Article - Preview

2680347 - How to display queue and caller information in a pop-up window for an inbound call


Business requires that when a call comes into a specific queue, some basic information about the call is displayed to the customer as a pop-up



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Display Answer Information, pop-up, queue information, caller information , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.