SAP Knowledge Base Article - Preview

2679701 - Unable to Add Closed Tickets as Sub-Tickets

Symptom

When accessing the Sub Tickets facet and trying to add a Ticket which is in Status Closed, the ticket is not findable.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Sub Tickets; Tickets; Closed; Status , KBA , LOD-CRM-SRP , Service Request Processing , How To

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