SAP Knowledge Base Article - Public

2679304 - Follow Me Printing on Cloud Print Manager

Symptom

Cloud Print Manager does not support Follow Me Printing

Environment

SAP CLOUD PRINT MANAGER

Resolution

Cloud Print Manager(CPM) runs as a Windows service with a single user. All print jobs technically belong to the CPM user. Therefore follow me printing is not supported with CPM.

SAP offers a 3rd party API, where certified partners are enabled to provide the follow me printing functionality with an output management system (OMS). Follow me printing typically requires specific hardware and a user mapping between users in the SAP system and outside the SAP system. This functionality will not be provided from SAP directly. Please contact an appropriate OMS vendor.

For more information about the API see https://help.sap.com/viewer/0f69f8fb28ac4bf48d2b57b9637e81fa/2005.500/en-US/d07a4297e776446e898f2b27532f63c6.html.

The certification process is described in https://www.sap.com/documents/2020/06/34b150fe-9d7d-0010-87a3-c30de2ffd8ff.html

Keywords

Follow Me Printing, SAP Cloud Print Manager, SAPCPRINT , KBA , BC-CCM-PRN-OM-PM , S/4HANA Output Management Print Manager , Problem

Product

SAP S/4HANA Cloud all versions