2678814 - "Service call failed; report an incident" While Migrating Serialized Inventory

You want to migrate Serialized Inventory in the system and hence entered all required data i.e. Site ID, Product ID, Quantity and Serial Numbers etc. but you receive the below error during the Simulation step:

"Service call failed; Report an incident"

SAP Business ByDesign

1. Go to Business Configuration work center.
2. Select Implementation Projects view or Overview.
3. Search and Open the activity Migration of Accounting Transaction Data.
4. Select Migrate accounting transaction data using the migration tool.
5. Upload the Migration File.
6. Execute Migration for the respective Migration File with Migration Mode Add new records.
7. You receive the error message mentioned during the Simulation step.

Since you have not maintained Quantity Type (i.e. Unit of Measure) for the products in the template therefore system is unable to set up the relationship with Serial Numbers with quantity.

1. Correct the data and maintain required Quantity Type for all products in the migration file.
2. Upload it again and Simulate step by step.

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