SAP Knowledge Base Article - Public

2678327 - Application Error When Approving Candidate Offer Detail/Offer Approval - Recruiting

Symptom

Approver receives the following error while trying to approve an offer

Error while routing, Service Application exception occured.Wrapped Exception: FormRoutingException caught: java.lang.NullPointerException: while trying to invoke the method com.successfactors.workflow.bean.RouteMapBean.hasIFSignitureStep() of a null object loaded from local variable 'routeMapBean'

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Go to offer approval > click on Approve
  2. Notice the following error message:

Error while routing, Service Application exception occured.Wrapped Exception: FormRoutingException caught: java.lang.NullPointerException: while trying to invoke the method com.successfactors.workflow.bean.RouteMapBean.hasIFSignitureStep() of a null object loaded from local variable 'routeMapBean'

Offer Approval.png

Cause

  • Error is due to the user approving/rejecting an offer associated to a "closed" Job Requisition
  • If a job requisition is already closed, the corresponding offer approval form will be automatically deleted

Resolution

The solution would be to reopen the job requisition, approve / reject the offer approval then set again the status of the requisition to closed.

Keywords

SF, success factors, RCM, Closed Job Requisition , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions