SAP Knowledge Base Article - Public

2677727 - Moving an Activity to a Specific Step - Onboarding 1.0

Symptom

  • How to move an activity to a specific step.
  • Reset New Hire back to the New Employee Step (NES).
  • Please reset candidate to the start of the New Employee Step so he can edit his information and re-sign his forms.
  • An employee entered incorrect information in an I-9 form and needs to move an activity back to the New Employee Step.

Environment

SAP SuccessFactors Onboarding 1.0

Resolution

For Live Customers:

Below are different scenarios on why administrators would like to move a candidate to a specific step.

  • The candidate resigned and Onboarding activity is still on 2nd step (NES); administrators would like to save the data to show 'All Document Submitted' status.
  • The candidate resigned and Offboarding activity is still on 2nd step (NES); administrators would like to complete the 3rd step (OS) to finish the activity.
  • In Support Mate, search for candidate and change the "Update Status" to the correct step.

For Implementation Partners and Consultants:

We do not restore test candidates/hires in production and preview environments.

Keywords

Onboarding; Move candidate; Reset Step; Restart , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To

Product

SAP SuccessFactors Onboarding all versions