SAP Knowledge Base Article - Public

2677608 - Crystal Reports Installation hangs or fails

Symptom

  • Crystal Reports Installation hang.
  • Installation fails with setup.engine error
  • Crystal Reports installation hangs on the following point: Installing files tp.sun-1.1-core-nu,14.2.2.1975

     tp.sun-1.1-core.jpg

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Start the installation of Crystal Reports
  2. During the installation it hangs.

Cause

  • The installation blocked by Avecto Defendpoint security software
  • A new name for the software BeyondTrust Privilege Management but it still causing installation to fail 

Resolution

  • Temporarily disable or uninstall the Avecto Defendpoint.

See Also

Keywords

frozen, blocked. CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016