SAP Knowledge Base Article - Public

2677587 - Attachment Download in Offline Mode

Symptom

You have not maintained offline settings for attachmnet download under "Attachment Download" tab, yet you see the attachmnet is available when you sync and go to offline.

Reproducing the Issue

Let us suppose, we have Sales Order attachment which is availale in offline mode as well.

  1. Go to Administrator -->Offline Settings.
  2. Go to Attachment Download tab.
  3. Make sure there is no record maintained for Sales Order under Download Document Types.

In the C4C app, sync and go to offline mode.

Check for the relevant Sales Order which had attachment.

You will notice that in the Attachment tab, you have the attachment file.

Cause

This is only a record of the attachment. When you click on the attachment name, you will get a message "Attachment is not available in Offline".

Resolution

You will see a download button next to the "Delete" button in the attachment name. When you click it, the attachment will get downloaded.

See Also

Refer to KBA 2473944 , to know how to download attachments in offline mode.

Keywords

attachment, download, offline, sync, sales order, offline settings, cloud for customer app. , KBA , offline , sync , sales order , offline settings , cloud for customer app , attachment, , download , AP-RC-MOB-OFL-ATT , Offline Attachments , Problem

Product

SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905