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2677047 - Error in PI SuccessFactors Adapter after TLS 1.0 or TLS 1.1 disabled

Symptom

  • You have a Success Factors integration using Process Integration (PI) or Process Orchestration (PO) as middleware
  • You are using the PI SuccessFactors (SFSF) Receiver Adapter
  • On the Success Factors side, security handling requirements change from time to time to keep up with latest security enhancements. 
  • Various modules may have different handling
  • Below are some such notes documenting this:
    • Note 2461964 TLS 1.0 Encryption Protocol Disablement - Learning - "On June 16, 2018, TLS 1.0 encryption protocol was disabled Non-Production and Production LMS environments..."
    • Note 2659922 TLS 1.0 encryption protocol disablement for Successfactors BizX Environment - "Beginning January 2020, we will disable TLS 1.0 and 1.1 encryption protocol in your EC Payroll environment..."
    • Note 2861289 TLS 1.1 encryption protocol disablement for SAP SuccessFactors - "Beginning February 16, 2020, TLS 1.1 encryption protocol will be disabled..."
  • you are encountering SSL handshake errors in PI relating to this integrationFor example:
    com.sap.aii.adapter.lib.component.odata.exception.OsciException: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
    ODATA_CALLING_ERROR:OData call failed com.sap.engine.interfaces.messaging.api.exception.MessagingException: ODATA_CALLING_ERROR:OData call failed {0}..


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Environment

  • SAP NetWeaver 7.3
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP Process Integration, connectivity add-on

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Process Integration 7.1 ; SAP NetWeaver Process Integration, connectivity add-on 1.0 ; SAP SuccessFactors HCM Core 1805 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 1 for SAP NetWeaver Process Integration 7.1 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

AEX, XI, PI, PO, SFSF adapter, SuccessFactors, TLS deactivated, PICOASUF, PIADAPTERS , KBA , BC-XI-CON-SUF , SuccessFactors Adapter , Problem

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