SAP Knowledge Base Article - Preview

2676550 - Issue during system copy with "You can use SAPINST_GUI_HOSTNAME to override the webserver hostname for the GUI " using Software Provisioning Manager Tool

Symptom

  • While attempting an installation or system copy you are faced with the error as "ERROR in Selftest. Return code: 1".Connecting to <HOSTNAME> failed.
  • In sapinst_dev.log the error entries are as:

INFO 2018-07-27 15:10:57.445 (<domain name\user>) (SLPCommunicator) [synxcsymgt.cpp:192] CSySystemMgtImpl::openUrlWithBrowser()
Opening url 'https://<HOSTNAME>:4237/sapinst/docs/index.html'

INFO 2018-07-27 15:10:58.148 (<domain name\user>) (startInstallation) [SLPSelftestHandler.cpp:156]
********************************************************************************
ERROR in Selftest. Return code: 1
Connecting to <HOSTNAME> failed.
You can use SAPINST_GUI_HOSTNAME to override the webserver hostname for the GUI.
********************************************************************************

INFO 2018-07-27 15:10:58.148 (<domain name\user>) (startInstallation) [SLPSelftestHandler.cpp:157]

Full output of selftest:
java.lang.NoClassDefFoundError: C:\Users\<>\AppData\Local\Temp\3\sapinst_exe/8012/1532697011\baselib/dll

 

Exception in thread "main"

INFO 2018-07-27 15:10:58.288 (<domain name\user>) (SLPCommunicator) [CWebDispatcherHandlerBase.cpp:379]
********************************************************************************
Leaving Web Dispatcher log files
 in C:/Users/.sapinst/<HOSTNAME>/9508.
********************************************************************************

Exit status of child: 1
 Not closing window (Exit State: 1; exitOnError: 0).

  • The error is related to Selftest failure which is due to user account issue.


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Environment

  • SAP NetWeaver 7.0x and higher
  • Software Provisioning Manager Tool (SWPM Tool - SAP Note 1680045)

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

SAP JVM in AS Java, SAP JVM Version compatibility in AS Java, SAP JVM 4.1 (JDK 1.4), SAP JVM 5.1 (JDK 1.5), SAP JVM 6.1 (JDK 1.6), SAP JVM 8.1 (JDK 1.8), NetWeaver 7.0, NetWeaver 7.0 EHP1, NetWeaver 7.0 EHP2, NetWeaver 7.0 EHP3, NetWeaver 7.1, NetWeaver 7.2, NetWeaver 7.3#, NetWeaver 7.4, NetWeaver 7.5
NetWeaver 7.31 NetWeaver 7.40 NetWeaver 7.50, administrator, SAPINST_GUI_HOSTNAME, ERROR in Selftest. Return code: 1, Connecting to <HOSTNAME> failed. , KBA , BC-INS-NT , SAP Netweaver based Solutions on Windows , BC-INS , Installation Tools (SAP Note 1669327) , BC-INS-JCI , Java component inst. / jload jmigmon, jsizecheck , Problem

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