2675040 - Completion Field Is Auto Filled When Setting Ticket Status To Requestor Action

Symptom

When setting Ticket Status mapped to Requestor Action, field Completion is auto filled with a date. You expect it to stay blank because the Ticket is now on customer's side and not completed yet.

Environment

SAP Cloud For Customer

Product

SAP Cloud for Customer 1805

Keywords

Ticket, SLA, Completion , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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