SAP Knowledge Base Article - Preview

2675040 - Completion Field Is Auto Filled When Setting Ticket Status To Requestor Action

Symptom

When setting Ticket Status mapped to Requestor Action, field Completion is auto filled with a date. You expect it to stay blank because the Ticket is now on customer's side and not completed yet.


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Environment

SAP Cloud For Customer

Product

SAP Cloud for Customer 1805

Keywords

Ticket, SLA, Completion , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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