SAP Knowledge Base Article - Public

2674445 - How to configure SAP JAM Knowledge Base with EC Service Center (ASK HR) ?

Symptom

How to configure SAP SuccessFactors JAM knowledge base with SAP SuccessFcators EC Service Center (ASK HR)?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Employee Central Service Center

SAP SuccessFactors JAM

Resolution

Prerequisites

  1. SAP Jam tenant has been provisioned for your SAP SuccessFactors Employee Central company, and you have been given administrator access.
  2. Integrating SAP Hybris Cloud for Service with SAP Jam Feeds - see the "Prepackaged Integration with SAP Jam" handbook

Procedure

  1. Navigate to the following work center view
    .

    Work Center

    Business Configuration

    View

    Implementation Projects

  2. Select First Implementation project.
  3. Choose Edit Project Scope.

          11.png

    4. Click Next until you reach Scoping.

    5.  In the Scoping Elements list, select Serviceà Employee SupportàKnowledge Base.

  1. 12.png
  2. Click Next.
  3. In Questions, navigate using the following path.
    Service--> Employee Support --> Knowledge base.

  4. Mark in Scope for below Elements:
    13.png
  5. Click Next.
  6. Review and confirm your project scope.

Keywords

JAM integration with ECSC, AskHR jam Integration, ecsc, Knowledge base, service center , KBA , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , How To

Product

SAP SuccessFactors HXM Core all versions