SAP Knowledge Base Article - Public

2674362 - People / Action Search box not showing up or showing just Search SAP Jam


The search box to search users (People Search) or actions (Action Search) on BizX is not showing on the top of the screen:

No search box.PNG

Or, the search box just show the message "Search SAP Jam" and do not search users and action from BizX:

Search SAP Jam.PNG


SAP SuccessFactors BizX Platform

Reproducing the Issue

  1. Log into the instance;
  2. You see that on the page header the search is missing.


The Cause is that you do not have the feature "User Directory" enabled on your instance.


To solve this issue, you need to enable "User Directory" on your instance. To do so, follow the steps below:

  1. Go to "Admin Center";
  2. Click "Company Settings";
  3. Then click "Platform Feature Settings";
  4. On "Platform Feature Settings", check for the feature "User Directory" and enable it;
  5. Save it.


Search box user search , KBA , LOD-SF-PLT-SRH , Search , LOD-SF-PLT , Platform Foundational Capabilities , Problem


SAP SuccessFactors HCM Core 1805