SAP Knowledge Base Article - Public

2674335 - E-mail Field in Account Accepts Strange E-mail Formats

Symptom

You are inserting e-mail information for an Account in its header. However, the system accepts inputs like test @test.com (with space character before @) and test@test (without a suffix .com for example).

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Open the Accounts view.
  3. Open the Account ABC (where ABC stands as Account ID).
  4. Click in the Edit button.
  5. Enter the e-mail information like 'test @test.com' or 'test@gmail'.
  6. Click in the Save button.

You notice that the system allows you to save this e-mail information; your impression is that this should not happen.

Cause

The system e-mail checks are in accordance with RFC 5322 and RFC 3492. They allow this kind of format, these are valid e-mail addresses.

Resolution

This is the system current standard behavior.

If you need to have a different e-mail checks in the accounts header e-mail field, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influence Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Account ; Header ; E-mail ; E-mail Format ; , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions