SAP Knowledge Base Article - Public

2673036 - Error during Employee Photo Upload - SuccessFactors Employee Profile

Symptom

Error: "An application error occurred. Check the console log for more details" during Employee Profile Upload.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to People  > Header;
  2. Edit Profile Picture > Upload New Picture;
  3. Save Changes:
    Error when uploading.png

Application Behavior: "An application error occurred. Check the console log for more details."

Cause

Possible application Error during Employee Profile Photo Upload could be:

  • Invalid photo format;
  • Photo is corrupted;
  • Not accepted Dimensions: Width bigger than Height like below:
    Dimensions wrong.png

Resolution

Solution 1: Use Paint tool

  1. Open the Photo using Paint Tool;
  2. Save the Photo without any changes (PNG or JPG Format);
  3. Upload the photo;
  4. Save Changes

Solution 2: Use Snipping Tool/ SnagIt Tool

  1. Open the Photo;
  2. Capture the image using the image;
  3. Save Photo;
  4. Upload Photo;
  5. Save Changes.

Solution 3: Use Snipping Tool/ SnagIt Tool

  1. Cut the left and right side to ensure the Width is smaller that the Height.

In addition, keep in mind that photo should have at least the following configuration/format:

Maximum file size: 2MB
File format: JPEG
Dimension Ratio: 3 wide by 4 high preferred

See Also

KBA: 2094242 - Photos: How to Upload and Edit Live Profile Photos (Personal Information) Single Upload, URL Import & Batch FTP Import - Employee Profile

Keywords

SuccessFactors; Photo Upload Failure; An application error occurred; People Profile; Header; Upload Photo; , KBA , LOD-SF-EP-PHO , Photo Management , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HXM Suite all versions