SAP Knowledge Base Article - Public

2671484 - Where to find SF Service Availability Reports and Response Time Reports


  • How to determine when a SuccessFactors Data Center was not available?
  • Where can SF Service Availability Reports (details the uptime availability of a data center) and Response Time Reports be found?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HCM Suite


SF Service Availability and Response Time (ART) Reports can be found in the SAP Cloud Availability Center

Click on the hyperlinked year to find the Historical Reports as per the screenshot below.

Note : Availability and Response Time (ART) Reports is decommissioned as of April 2019 and Communication Availability is available to view last 12 month via Cloud availaiblity center.

ART Reports.PNG


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SAP SuccessFactors HXM Suite all versions