You have configured queue calls to overflow to other queues after certain criteria are met
- While reviewing the data in the Online Monitoring you find some discrepancies and would like to better understand how the data should/can be read
SAP Contact Center 7.0
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 188.8.131.52, 7.0.4, 184.108.40.206, 7.0.5, 7.0.6, 220.127.116.11, 7.0.7,18.104.22.168,7.0.8,7.0.9,7.0.10,7.0.11, OM, overflown, contact, view, diverted, queue calls , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.