SAP Knowledge Base Article - Preview

2670446 - ITSM Inbox: incidents not created automatically out of inbound email


  • You configured the ITSM Inbound email Inbox as detailed in
  • Email shows up in SOIN, in workflow and in the CRM Web UI => Inbox , but incidents have to be created manually



  • SAP Solution Manager 7.2


SAP Solution Manager 7.2


ITSM, Mail inbound incident, message, automatically, SOIN, CRM_UI, SM_CRM, IT Service management, mail inbound message, ERMS , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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