When a non mandatory question is unanswered, the survey does not branch to the next questionaires.
SAP Hybris Cloud For Customer
Reproducing the Issue
Go to the Surveys work center.
- Create a new Survey.
- Go to the Design facet.
- Add questionaires to this Survey.
- Keep a particular question XYZ (XYZ represents survey question) as non-mandatory.
- Save and Activate.
The branching does not work for a non mandatory question.
This is the current system behavior.
This is going to be fixed in future release.
Survey Branching. , KBA , LOD-LE-SUR-DEF , Survey definition = design time , Problem