SAP Knowledge Base Article - Public

2670316 - Survey Branching Does Not Work For Non Mandatory Question

Symptom

When a non mandatory question is unanswered, the survey does not branch to the next questionaires.

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Go to the Surveys work center.
  2. Create a new Survey.
  3. Go to the Design facet.
  4. Add questionaires to this Survey.
  5. Keep a particular question XYZ (XYZ represents survey question) as non-mandatory.
  6. Save and Activate.

The branching does not work for a non mandatory question.

Cause

This is the current system behavior.

Resolution

This is going to be fixed in future release.

Keywords

Survey Branching. , KBA , LOD-LE-SUR-DEF , Survey definition = design time , Problem

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811