You want to know the details of the Visits which were deleted for Contact Jane Doe (where Jane Doe is Contact name) but you cannot find it in the Changes facet of Jane Doe .
SAP Hybris Cloud For Customer.
Reproducing the Issue
Go to Customers workcenter.
Go to Contacts view.
Open Contact Jane Doe .
Go to Changes facet.
The records for deleted Visits is unavailable.
In a Business Partner(Contacts,Accounts,Individual Customers,etc) Changes facet you only see Business Partner changes. Transactional data changes (i.e. Visit deletions) cannot be seen there.
To see the transactional data changes follow the below steps:
- Go to Administrator workcenter.
- Go to General Settings view.
- Click on Deleted Data hyperlink.
- Here select the Business Object as Visits and click on Go.
You will be able to see records of deleted Visits.
Visit,Contact,Account,Employees,Deleted Data , KBA , delete , remove , visit , deleted data , business partner , LOD-CRM-ACC , Account , LOD-CRM-ACT-VST , Visit Planning , Problem