When navigating to Main Menu >> Security >> Roles the following error messages appear in SAP Analytics Cloud:
- "The licensing service is temporarily unavailable. Please refresh your browser to try again."
- "Unexpected Error encountered with the Licensing Service. Please try again or contact your Server Administrator."
SAP Analytics Cloud 2018
Reproducing the Issue
- Logon to SAC.
- Go to Main Menu >> Security >> Roles.
- Notice the error messages.
The Licensing Service is unavailable.
This issue needs to be fixed by the Cloud Operations.
- Open an incident using https://launchpad.support.sap.com/#incident/solution
- Make sure you select the component LOD-ANA-BI
- How to find User Assistance for SAP Analytics Cloud?
- Ask a question on the SAP Community!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
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