SAP Knowledge Base Article - Public

2668443 - Candidate Talent Pool - members are not found

Symptom

Candidates are not visible in a talent pool - Talent pool members are not found

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

  • SAP SuccessFactors Recruiting Management
  • Candidate Relationship Management - Talent pools

Reproducing the Issue

Reproduction steps as per attached photos -

  1.  Search for a candidate that you want to add to a talent pool.
    Find candidate.png
  2.  Click on 'Add' under talent pools, and add the talent pool name and the status of the talent pool that you would like the candidate added to.
    Add candidate to the talent pool.png
  3.  Navigate to Recruiting - Candidates - Talent pools, and click on the talent pool name that you added the candidate to.
    Open the Talent Pool.png
  4.  Notice how this candidate is not displayed in the talent pool.
    Candidate not visible.png

Cause

Candidate Privacy Options are enabled, however the configurations relating to the country field have not been set up correctly.

Resolution

  1. Make sure that the user viewing the talent pool has a Country defined in the empolyee/user data file as per the below screenshot.
  2. Check the Country picklist to make sure the Country is defined as per ISO Country Standards.

Country Value added.png

Once the Country is configured correctly for the user, they should be now able to view talent pool members.

See Also

KBA 2479642 - Candidate Search Error - Search Failed. Country is not configured or is not in the picklist

Keywords

Talent Pools; Candidate Privacy Options; Members not found , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions