You regularly receive e-mails with the subject Quarantine Report.
SAP HYBRIS CLOUD FOR CUSTOMER
Reproducing the Issue
This scenario only applies if you are using SAP Hybris Cloud for Customer together with Microsoft (MS) Outlook.
When an email considered as SPAM by MS Outlook attempts to reach the SAP Cloud for Customer (Sales or Service) system, MS Outlook malware protection system applies a quarantine and you receive an empty e-mail instead.
Quarantine report is a general protection provided for Ms Outlook users.
Please check the MS Outlook documentation on anti SPAM and anti malware protection.
This is the expected system behavior.
Quarantine Report, E-mail, Unassociated E-mails. , KBA , LOD-CRM-SRP , Service Request Processing , Problem