Customer want to trigger a specific users for the escalation, picking id´s/name of user instead the default values included in the "targetValue" field that are: Manager | Manager Manager | HR Manager.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors - Employee Central
Employee Central, Workflow Escalation, Escalation, targetValue , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , How To
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