SAP Knowledge Base Article - Public

2666396 - Unable to import picklists file due to timeout

Symptom

Gateway Timeout error occurs when trying to import picklist.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

You are trying to import a picklist, but is timing out before the file upload is completed.

Cause

The browser has a time limit to load / upload the file., before it timeout, but on cases that the file is too large it can take longer than the timeout time.

This is an expected behavior when the file to be imported is too large.

Resolution

Due to the browser file upload time limit, the solution for this would be to break the file in multiple files of smaller sizes.

Keywords

time-out, time out, picklist import, file too large, file size, , KBA , LOD-SF-PLT-PCK , Picklist Management Issue , LOD-SF-MDF-PKL , Picklists , Problem

Product

SAP SuccessFactors HXM Suite all versions