SAP Knowledge Base Article - Public

2665670 - Unable to retrieve data from data source error when connecting to live BW or live BW/4HANA data in SAP Analytics Cloud

Symptom

"Unable to retrieve data from data source" error when connecting to a live BW or live BW/4HANA data source in SAP Analytics Cloud (SAC).

Environment

  • SAP Analytics Cloud

Reproducing the Issue

  1. Create a story using a Live BW Data Connection.
  2. Add two or more charts or tables.
  3. Observe that the charts or tables may load intermittently upon refresh.

Cause

SAP Analytics Cloud will load data from BW sequentially (default setting) and if more than one chart or table exists within a story, a timeout may occur before data can be acquired.

Resolution

Go to System - Administration and change the following setting to 12;

"Number of parallel sessions for BW data sources (values above 12 will be ignored)"

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predicitive , Problem

Product

SAP Analytics Cloud 1.0