SAP Knowledge Base Article - Preview

2665580 - Serial Id is Missing in the Drop Down Option of Ticket's Item

Symptom

In the Ticket's item, the drop-dowm option of column Serial Id shows message as No items found.


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Environment

SAP Hybris Cloud for Customer.

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905

Keywords

Serial Id missing in Ticket Item, No items found , KBA , maintain serial id in ticket header , serial id in ticket overview , LOD-CRM-SRP , Service Request Processing , LOD-LE-IBA-IPO , Installation Point , Problem

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