SAP Knowledge Base Article - Public

2665230 - Failed to connect to system / Please allow popups for this site to enable your Live Data Connection using Microsoft Internet Explorer or Microsoft Edge in SAP Analytics Cloud

Symptom

  • The following errors occur when you open a story with a direct live data connection in SAP Analytics Cloud (SAC):
    • Failed to connect to system.
    • Please allow popups for this site to enable your Live Data Connection.
  • The browser console shows the following errors:
    • Error [Protocol]: (#73).
    • The browser console shows SCRIPT7002: XMLHttpRequest: Network Error 0x80070005.

Environment

  • SAP Analytics Cloud
  • Microsoft Internet Explorer (IE)
  • Microsoft Edge

Reproducing the Issue

  1. Create a story in SAP Analytics Cloud that uses a direct live data connection.
  2. Open the story using Microsoft Internet Explorer or Microsoft Edge browsers.

Cause

Under Internet Options > Security, SAC and the remote system are in different security zones.

Resolution

Workaround:

  • Internet Explorer:
  1. Open the menu Internet Options > Security, assign the SAC URL and the live data source system URL to be in the same security zone (i.e. both can be added to the Trusted Sites list).
  • Microsoft Edge:
  1. Configure Microsoft Edge to use Internet Explorer for connections to SAC and data sources.
  2. Complete the instructions on how to configure the Microsoft Edge Enterprise Mode Site List by following this Microsoft document:

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0