SAP Knowledge Base Article - Preview

2664981 - Employee Central Service Center (ASK HR): Troubleshooting Guide for Ask HR v2

Symptom

If you have any of the following issues, please refer to the resolution for the solution

  • When we open Ask HR for any user in SuccessFactors, the app opens and the following error occurs
  • When an employee tries to open Ask HR, the system asks for login details
  • We get an HTTP error we trying to use Ask HR
  • We receive an error 500 when trying to use the application
  • Your user profile is not configured error occurs when opening the application
  • Something went wrong. Please contact your System Administrator
  • Assertion Failed. Component requires URL Parameter to be a string
  • HTTP Status 503 - No application is available to handle this request

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Environment

SAP SuccessFactors Employee Central

Product

SAP SuccessFactors Employee Central Service Center all versions

Keywords

ASK HR, Service Center, Your User Profile is not Configured, Contact Your System Administrator, Employee Central oData API Disabled, Oops Site not found, When an employee tries to open Ask HR the system shows this message, Ask HR rendering issue, Something went wrong. Please contact your System Administrator, Asertion Failed. Component requires URL Parameter to be a string, HTTP Status 503 - No application is available to handle this request , KBA , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , Problem

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