SAP Knowledge Base Article - Public

2664863 - Impossible to finish a Run Customer Account Statement

Symptom

Impossible to finish a Run Customer Account Statement. The status of the Run is Active and the Processing Status is In Process but has no error message.
If we click on the button View Jobs and select Run Jobs, we can see the status Failed with the Error Description: Cancelled manually or by the system.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Receivables work center.
  2. Go to the Customer Account Statement view.
  3. Select a Run and click on Schedule and select Immediately.

The Processing Status is In Process and does not change.

  1. Click on View Jobs.
  2. Select Run Jobs

You can see the Error Description: Cancelled manually or by the system.

Cause

The Customer Account Statement Form Template should have no other details mentioned inside (Company, Country, Balance Confirmation Type) than the

Resolution

  1. Go to the Application and User Management work center.
  2. Go to the Form and Template Selection view.

Here, if not the case, move the Customer Account Statement in the first line and click on Edit to cancel any information in the fields Company, Country and Balance Confirmation Type.

After these chances, you can Schedule again a Run for the Customer Account Statement. Now the Run has the status Finished.

See Also

Help Document:

  • Create a Customer Account Statement Run.
  • Quick Guide for Customer Account Statements.

Keywords

Customer Account Statement, South Africa, Form Template, cancelled manually or by the system , KBA , south africa , form template , customer account statement , cancelled manually or by the system , SRD-FIN-GLO-REP , GLO - Statutory Reporting , Problem

Product

SAP Business ByDesign all versions