Impossible to finish a Run Customer Account Statement. The status of the Run is Active and the Processing Status is In Process but has no error message.
If we click on the button View Jobs and select Run Jobs, we can see the status Failed with the Error Description: Cancelled manually or by the system.
SAP Business ByDesign
Reproducing the Issue
Go to the Receivables work center.
Go to the Customer Account Statement view.
Select a Run and click on Schedule and select Immediately.
The Processing Status is In Process and does not change.
Click on View Jobs.
- Select Run Jobs
You can see the Error Description: Cancelled manually or by the system.
The Customer Account Statement Form Template should have no other details mentioned inside (Company, Country, Balance Confirmation Type) than the
Go to the Application and User Management work center.
Go to the Form and Template Selection view.
Here, if not the case, move the Customer Account Statement in the first line and click on Edit to cancel any information in the fields Company, Country and Balance Confirmation Type.
After these chances, you can Schedule again a Run for the Customer Account Statement. Now the Run has the status Finished.
- Create a Customer Account Statement Run.
- Quick Guide for Customer Account Statements.
Customer Account Statement, South Africa, Form Template, cancelled manually or by the system , KBA , south africa , form template , customer account statement , cancelled manually or by the system , SRD-FIN-GLO-REP , GLO - Statutory Reporting , Problem