You receive error message 'Please enter a party with role Planner' and status Requires Work is not available for selection in Tickets.
SAP Cloud For Customer
Reproducing the Issue
Prerequisites: You have marked party Role Planner as mandatory in Business Configuration. You have created a Ticket where Planner is not maintained.
Go to the Service work center.
Go to the Tickets view.
Open the Ticket XYZ (XYZ represents the Ticket ID).
Open dropdown list for field Status.
- Notice that status Requires Work is not available for selection and you can see error message: 'Please enter a party with role Planner'.
The Ticket XYZ is inconsistent, due to the following error message 'Please enter a party with role Planner'. There is no Planner maintained in the Ticket. The status 'Requires Work' is not displayed due to the error message.
This is expected system behavior.
Planner Action status is not displayed if:
- Ticket is inconsistent.
- Ticket is Completed.
To solve the issue, enter a party with role Planner in the Ticket and status Requires Work will become selectable.
Ticket, Requires Work, Planner , KBA , LOD-CRM-SRP , Service Request Processing , Problem