SAP Knowledge Base Article - Public

2663096 - The Button To Create a new Campaign is missing

Symptom

The New button to create a Campaign is missing from the Campaigns view in the Sales Campaign work center.

Environment

SAP Sales Cloud

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Go to the Campaigns view.
  3. The button is missing to create a new Campaign.

Cause

The Scoping question "Do you want to query marketing permissions and subscriptions information from an external application to your cloud solution?" is checked in the Business Configuration, as a result of which the New button is disabled.

Resolution

If you want to create new Campaigns, please uncheck the question.

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Click Edit Project Scope.
  4. Go to Step 4. Questions.
  5. Expand the scoping element Communication and Information Exchange > Integration with External Applications and Solutions > Integration of Master Data > Business Partners.
  6. Uncheck the question "Do you want to query marketing permissions and subscriptions information from an external application to your cloud solution?".
 

Keywords

Campaign, new, button , KBA , user has authorization , new button , cannot , not possible to create campaigns , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions