SAP Knowledge Base Article - Public

2663058 - Mobile Pay Statement not working in Successfactors App for OnPrem mashup


Mobile Payslip is not working when accessing through the mobile SuccessFactors app for OnPrem Payroll


  • SuccessFactors
  • SAP ERP OnPrem

Reproducing the Issue

To reproduce the issue:

    1. Access the SuccessFactors Mobile App (IOS or Android)
    2. Navigate to your pay statement
    3. No pay statement appears


This is expected behavior for OnPrem Customers. Mobile Paystatement accessibility through the mobile app is only supported for Cloud Payroll Customers.


If you are an OnPrem customer and need to access your payslips through Mobile Phone, this can be done through the Mobiles browser.

Log in to SuccessFactors on the mobile browser and navigate to your payslip is mashup has been configured as per KBA 2253359


  • Mobile payslip
  • Paystatement
  • Paystub
  • SuccessFactors employee central
  • Mobile Application
  • Mobile App
  • Mobile OnPrem
, KBA , LOD-SF-INT , Integrations , LOD-SF-INT-SAP , Please use LOD-EC-INT* , LOD-SF-INT-PAY , please use LOD-EC-GCP-PY* , LOD-SF-INT-MAS , SAP Payroll Mashups , How To


SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors HXM Suite all versions