SAP Knowledge Base Article - Public

2662870 - Report Centre Upgrade Stuck in Progress

Symptom

Upgrading to Report Centre from the Upgrade Centre stays in a status of In Progress for a long time.

Environment

  • SAP SuccessFactors HXM Suite
  • Report Center
  • SAP SuccessFactors Workforce Analytics

Reproducing the Issue

  1. Navigate to Upgrade Centre
  2. Click to Upgrade to Report Centre
  3. Report Centre Upgrade is now in "Completed Upgrades" but shown as "Upgrade now - in Progress".

Cause

 Report Center Upgrade failure left Upgrade Center tables in inconsistent state i.e. the status of Upgrade is still "IN_PROGRESS" and that's why the Report Center is not available in Upgrade Center. We need to remove these status records so that Report Center is again available in Upgrade Center.

Resolution

Open a new support ticket in order to SAP staff raise an engineering ticket (sample of internal incident SRSD-65866).

Workaround:

  1. Click on ReportCenter link in upgrade Center page and click on Save it later button.
  2. Navigate to View Saved for Later Items link in upgrade center.
  3. Click on Report Centre link and Click on Upgrade Centre button helps to upgrade the report centre again.

Keywords

Report; Centre; Center; Upgrade; Now; In; Progress; Stuck; , KBA , LOD-SF-ANA-RCT , Report Centre , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , Bug Filed

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Workforce Analytics all versions