Upgrading to Report Centre from the Upgrade Centre stays in a status of In Progress for a long time.
- SAP SuccessFactors HXM Suite
- Report Center
- SAP SuccessFactors Workforce Analytics
Reproducing the Issue
- Navigate to Upgrade Centre
- Click to Upgrade to Report Centre
- Report Centre Upgrade is now in "Completed Upgrades" but shown as "Upgrade now - in Progress".
Report Center Upgrade failure left Upgrade Center tables in inconsistent state i.e. the status of Upgrade is still "IN_PROGRESS" and that's why the Report Center is not available in Upgrade Center. We need to remove these status records so that Report Center is again available in Upgrade Center.
Open a new support ticket in order to SAP staff raise an engineering ticket (sample of internal incident SRSD-65866).
- Click on ReportCenter link in upgrade Center page and click on Save it later button.
- Navigate to View Saved for Later Items link in upgrade center.
- Click on Report Centre link and Click on Upgrade Centre button helps to upgrade the report centre again.
Report; Centre; Center; Upgrade; Now; In; Progress; Stuck; , KBA , LOD-SF-ANA-RCT , Report Centre , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , Bug Filed