SAP Knowledge Base Article - Public

2662231 - How to initiate on-boarding again for same candidate


  • Customer Initiated Onboarding from RCM and Initiate button is greyed out in RCM.
  • Customer deleted records in Onboarding side and they like to re-initate the onboarding for same candidate from same requistion(by making the initiate button active) again in RCM.
  • Customer would like to know is it possible to re-enable the initate button again in  RCM side.


  • SAP SuccessFactors Onboarding 


There are 2 possible resolutions for this scenario:

  1. With customer's approval, support team log an internal ticket to our Operations team to restore the deleted records of On-boarding candidate from the server-side. 
    For this option, after the candidate has been restored, customer will need to create the OnboardingCandidateInfo (OCI) again for the restored record of the candidate. 

  2. Create a new requisition and hire the candidate again. 

Note to SAP support team: Please read internal memo.


  • Re-Initiate On-Boarding
  • Unable to initiate onboarding button
  • Onboarding
  • RCM-ONB Integration
  • Initiate ONB button is greyed out 
, KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , How To


SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions