SAP Knowledge Base Article - Public

2662103 - Not Possible to Send Survey Link Via SMS

Symptom

You want to send a survey link via SMS using workflow rules.

Environment

SAP Cloud For Customer.

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the Workflow Rules view.
  3. Click on New.
  4. Maintain all mandatory fields in the 'Enter Basic Data' section.
  5. Click on Next.
  6. Define relevant conditions for the workflow rule.
  7. Click on Next.
  8. Select the Rule Type as 'Messaging'.
  9. Enter the Sender and in the Text field use place holder for Survey ID. For example: #SURVEY123# where 123 is the Survey ID.
  10. Add the Placeholder in the Placeholder section, and select the relevant field.
  11. Enter recipient details.
  12. Click on Next > Finish.

The SMS is received, however it does not contain the survey link.

Cause

Currently, you can only send out a Survey link in emails.

Resolution

This is the standard behavior of the system.

 If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

 You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

Keywords

Meessaging, SMS, workflow rule, survey , KBA , survey link , message , workflow , LOD-CRM-SC-MES , Messaging / SMS , How To

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905 ; SAP Cloud for Customer add-ins 1908 ; SAP Cloud for Customer add-ins 1911 ; SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 1805 ; SAP Cloud for Customer core applications 1808 ; SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 1902 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008