You would like to maintain task types for approval for sales quotes in Business Configuration, but you notice that they are greyed out.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Business Configuration work center.
- Go to the Implementation Projects.
- Open the activity list.
- Open all activities.
- Search and open 'Approval for Sales Quotes'.
- Deselect one of the 3 task types (Sales Quote,Revise Sales Quote or Approve Sales Quote).
- Observe that all task types are greyed out and cannot be maintained.
- The activity cannot be changed, because a task always must be created when working with an approval process.
- If the task is not created the approver would not know what task to approve without BTM (Business Task Management).
- Activity is read-only and settings cannot be changed.
NOTE: System will allow you to change the frequency but do deactivate them to avoid issues.The same approach works for sales order for example, it gives a possibility to change the priority/frequency etc...
This is the standard system behavior.
Approval Sale Quote, BTM,Frequency,Sales Quotes,Task Types,Priority , KBA , SRD-CC-BTM , Business Task Management , How To
|Approval for sales quotes.png|