This Guided Answer Decision Tree provides some general information about the Support Incidents.
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customer incident, customer message, report incident, display incident, edit incident, close incident, incident notification email, download incident, print incident, transfer incident, search incident, PCC, incident attachment , KBA , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , Support Applications , How To
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