SAP Knowledge Base Article - Public

2660287 - How to silently uninstall Crystal Reports?

Symptom

  • How to silently uninstall Crystal Reports?
  • When performing a silent uninstall of Crystal Reports, nothing happen.
  • Unable to find any silent uninstall option in Crystal Reports Installation document.  
  • Is there a parameter switch for the installer to perform a silent uninstallation of Crystal Reports? 

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Resolution

  • For Crystal Reports 2008, 2011, 2013, 2016:
      
    • While it is possible to perform a silent installation of Crystal Reports, there is no feature for performing a silent uninstallation.
         
    • To uninstall Crystal Reports in MS Windows 10:
        
      1. In MS Windows, select "Settings"
          
      2. In "Windows Settings", select "Apps"
          
      3. In the "Apps & features" list, scroll to SAP Crystal Reports.
         
      4.  Select "SAP Crystal Reports", and click on "Uninstall"
          
          
    • For steps to uninstall Crystal Reports for previous versions of MS Windows, and for reference, see the section:
      "Maintaining or uninstalling SAP Crystal Reports", in Crystal Reports Installation Guide.
       
         
  • For Crystal Reports 2020:
      
    • Installation was enhanced from Crystal Reports 2020, and it now supports silent uninstallation.
        
    • To silently uninstall Crystal Reports 2020, execute the following command: 

           setup.exe -r response.ini -i crystalreports
        
    • For more details, see Crystal Reports 2020 Installation Guide.

Keywords

CR, silent, uninstall, crystal, reports, 2016, uninstall, setup.exe, response.ini, 2008, 2011, 2013 , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016