SAP Knowledge Base Article - Public

2659912 - You Want to Customize the Message Related to the Unsubscribe link of an E-mail Template



For legal reasons, all marketing e-mails sent out must contain an Unsubscribe link that the receiver of the message can use to unsubscribe from future marketing messages.

This default link cannot be left out.


The service related to this link is provided by a third party, hence the automatic message itself that the recipient would receive once they hit the link cannot be customized.

This is the designed system behaviour.

See Also

SAP Help Centre -> SAP Hybris Cloud for Customer Administrator Guide -> E-Mail Templates -> Unsubscribe Placeholder


Unsubscribe, Unsubscribe link, E-mail unsubscription, Marketing E-mails. , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions