- Error 403 - Forbidden is displayed in SAP Analytics Cloud after 15 minutes of inactivity in a story connected to HANA in HANA Cloud Platform
- Unable to retrieve data from datasource
- Error [Protocol]: (#50) Cannot fetch csrf token from server
- SAP Analytics Cloud
Reproducing the Issue
- Create a story on Live Connection to SAP HANA on HCP
- Run Story
- Wait for 15 minutes (do not refresh)
- Refresh after 15 minutes
Remote Session Timeout setting is not configured
- Modify the Remote Session Timeout setting in Main Menu >> System >> Administration >> System Configuration.
- For more information read about Connection Timeout in the link below:
Live Data Connections to SAP HANA
- How to find User Assistance for SAP Analytics Cloud?
- Ask a question on the SAP Community!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
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