SAP Knowledge Base Article - Public

2659185 - SAP Marketing - Custom Fields are not available in the Fiori Contact Profile

Symptom

Custom Fields created from the 'Custom Fields and Logic' app for the 'Marketing: Contact and Corporate Account' Business Context are not appearing in the new SAP Fiori Contact Profile.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Marketing Cloud Edition

Reproducing the Issue

  1. Create a Custom Field for the 'Marketing: Contact and Corporate Account' business context in the 'Custom Fields and Logic' app and enable the field for the Contact Profile usage.

    custom field.jpg
  2. Open a contact using the new SAP Fiori Contact Profile and observe the newly created field is not there.

    contact factsheet before.jpg

Cause

New Custom Fields do not appear automatically anymore. The fields need to be added using the Adapt UI function.

Resolution

The new Custom Field needs to be added using the Adapt UI function. Therefore open the contact in the SAP Fiori Contact Profile and click the User Icon in the Fiori Launchpad Header Area. This will enable the Adapt UI function and open the UI Adaption Mode.

adapt ui full.jpg

Right click on the frame Additional Data and add the fields or create a new group first and then add the fields.

adapt ui add field.jpg

adapt ui add field 2.jpg

Save and Publish your work.

The field is available now.

contact factsheet after.jpg

Please make sure to assign the Role SAP_CORE_BC_EXT to the business user to enable the Adapt UI feature.

See Also

Please also refer to the online help and the 'Adapting the Contact Profile UI' Tutorial.

Keywords

Custom Fields and Logic, Marketing: Contact and Corporate Account, MKT_INTERACTION_CONTACT, Contact Profile, Adapt UI Benutzerdefinierte Felder und Logik, Kontaktprofi, UI Anpassen , KBA , CEC-MKT-DM-CON-FAC , Contact/Account Factsheet , Problem

Product

SAP S/4HANA Cloud all versions