SAP Knowledge Base Article - Public

2658484 - SAP Jam access not working

Symptom

When I click the SAP Jam link on the home menu I get an error message (Fingerprint: 62d0857a2a3000c89bd1a460feead53e0726f100)

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Login to SuccessFactors
  2. In the Home drop down, click SAP Jam
  3. Error message will be displayed

SAP+JAM+error+Pasafin+dev.PNG

Cause

SAP Jam entries is missing in Authorized SP Assertion Consumer Service Settings via Provisioning

Resolution

Please contact Customer Support or Partner/Consultant to add the URLs in Authorized SP Assertion Consumer Service Settings via Provisioning

Assertion Consumer Service: https://jamX.sapjam.com/saml/saml2_acs (ACS URL)

Logout URL: https://jamX.sapjam.com/saml/saml2_sls (SLO URL)

Keywords

62d0857a2a3000c89bd1a460feead53e0726f100, The requested operation is not available, SAP Jam , KBA , LOD-SF-JAM-PRV , Provisioning Changes , Problem

Product

SAP Jam Collaboration 1805