SAP Knowledge Base Article - Public

2658480 - New users cannot receive Welcome Email


  • New users don't receive “Welcome Message Notification”;
  • “Welcome Message Notification” is not being triggered.


SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to E-Mail Notification Templates Settings;
  2. Enable “Welcome Message Notification” but leave "Welcome Message Notification with Reset Password Support" Unchecked
  3. Import new employees with “Send Welcome Message” option checked;
  4. Welcome emails do not get sent to new employees’ email addresses


This is an expected behavior. The Welcome Message Notification template is deprecated and won't be triggered anymore.


Please enable “Welcome Message Notification with Reset Password Support” to send welcome emails. As per design, this is the only template for Welcome Email now.


Welcome Email, Welcome Message Notification, deprecated , KBA , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-PLT , Platform Foundational Capabilities , Problem


SAP SuccessFactors HXM Suite all versions