SAP Knowledge Base Article - Public

2657058 - Document Language Valid For Ticket Templates Only

Symptom

Document language in tickets is valid for ticket templates only.

Environment

SAP Hybris Cloud for Customer HTML5/Fiori

Reproducing the Issue

Pre-requisites:

You have already set the document language to German or any other language.

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open a ticket.
  4. Select the Survey facet.
  5. Click the Generate Survey Summary.
  6. Open the survey document.

You can see that the language is different from what was set in the Document Language field.

Cause

Document language in tickets is valid for ticket templates only.

Resolution

This is the expected system behavior.

Keywords

Document Language, Ticket, Templates, Summary. , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1808