No account identification is performed when agent calls to customer
- SAP Contact Center 7.0
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
ANI account identification BP confirm outbound customer inbound call telephone calllist call list , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-IC-SEA , Account Identification , Problem
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