SAP Knowledge Base Article - Preview

2656561 - Outbound call is not getting account identification

Symptom

No account identification is performed when agent calls to customer


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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

ANI account identification BP confirm outbound customer inbound call telephone calllist call list , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-IC-SEA , Account Identification , Problem

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