SAP Knowledge Base Article - Public

2655839 - Exam - Failure Actions does not work, remove item from learning plan or lock out after attempts.


When using Failure Action: "Remove item from learning plan, or Lock out" it is not working

We have created a test Assessment (Exam) in our instance and set it to have 3 attempts, after failing 3 times the Item is still in the Learning Plan or it will not lock out.


 SAP SuccessFactors Learning Management System (LMS)


The number of attempts set in the Exam settings and in the Item Settings are multiplicative, so if the Exam has an exam attempts limit of 3 and the Item settings has a limit of 3 then this will be 3X3 meaning 9 attempts before the failure action applies. Also, if the Item limit is set to 3 and the exam is set to 0, 3X0 = 0, which for the LMS translates to unlimited.

For the failure action to apply, the ‘Record learning event when assessment failed’ option should also be selected in the Item assessment settings.


For the item to be removed from the user’s learning plan after 3 failed attempts, the following settings should be selected:

  1. In the Exam settings, the ‘Exam attempts Limit’ should be 1

exam settings.png

  1. The ‘Record learning event when assessment failed’ option should be selected in the Item assessment settings.

Item Settings.png

  1. The Failure action should be set to ‘Remove Item from Learning Plan’ & the ‘Times user can fail before action’ should be set to 3

item exam settings.png


Exam, Quiz, Assessment, Remove Item from learning plan, Lock out , KBA , LOD-SF-LMS-ASB , Assessment Builder , LOD-SF-LMS-ITE , Items , Problem


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