SAP Knowledge Base Article - Preview

2654164 - What to consider before opening a Support Incident for SAP Cloud Platform

Symptom

The customer has already searched for solution using the below resources:

Further help is needed, customer is about to open a Support Incident at SAP Product Support.


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Environment

SAP Cloud Platform

Product

SAP Cloud Platform all versions

Keywords

open, Support, Incident, Ticket, OSS, Cloud Platform information needed, rca, outage, SAP Cloud Platform, feature, feature request, contract, question, support components, secure area, service type , KBA , BC-NEO-CPT , SAP Cloud Platform Cockpit , How To

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