SAP Knowledge Base Article - Preview

2654022 - Failed to run method 'postinstall' for Standard Reports Virtual Unit

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You are installing or upgrading the Standard Reports (Feature Pack 13 or 14)
  • In the Infrastructure Administrator "IA", a popup appears with the following message:
    • Failed to run method 'postupgrade' in '\\host\CC_install\7.0.[13 or 14].0\Standard Reports\method': Method returned an error: Exit code=-1=0xFFFFFFFF
      post_install_error.png
  • In the reporting logs there are messages like:
    • "Failed to run method "postinstall"
    • System.Web.Services.Protocols.SoapException: Error while loading code module: ‘WicomTranslator, Version=5.6.1.0, Culture=neutral, PublicKeyToken=c4d18d3cc8a36689’. 
    • Details: Could not load file or assembly 'WicomTranslator, Version=5.6.1.0, Culture=neutral, PublicKeyToken=c4d18d3cc8a36689' or one of its dependencies
    • Failed to grant permission to execute. (Exception from HRESULT: 0x80131418)


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Environment

  • SAP Contact Center 7.0.13.0
  • SAP Contact Center 7.0.14.0
  • Microsoft SQL 2014/16
  • Microsoft Windows Sever 2016

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, upgrade, postupgrade service available install, post upgrade, MSSQL, standard reports rs postinstall PublishReports.rss home items, standard reports, standard report, online report, virtual unit , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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